IT Resources

General instructions for ICERM IT resources, including Brown IDs, wireless internet, and printing.

Welcome to ICERM's Documentation Website!

This site is our centralized repository of documentation and user guides for all of ICERM's technical systems, including internet access, printing, and computing resources.

If you are just arriving to ICERM, please take a moment to read through the rest of this page for a brief overview of the technical resources available.


General IT Resources


Wireless Access, Printing, Brown ID Cards, and Office Technology



Oscar HPC


Usage of Brown's High-Performance Computing Cluster 


Virtual Workshop Resources


Resources for running successful virtual and hybrid events at ICERM.


AV Systems


Audio-visual Systems User Guides



Cube


The Cube User Guide


Policies


ICERM and Brown IT Policies


Internet Access

Short-term/Workshop Visitors

For attendees of ICERM workshops and other short-term visits of less than two weeks, the Brown-Guest wireless network is available for use without a password. Please be aware that Brown’s guest wireless network is unencrypted and bandwidth is limited. You cannot access library resources and some other Brown resources using Brown-Guest, and some types of traffic are restricted.

The eduroam network is also available here at ICERM. Participants must set up eduroam first through their home institutions in order to use it at ICERM and other Brown facilities.

Long-term/Semester Visitors

All long-term visitors who will be at ICERM for at least two weeks are provided with a Brown account and ID card. Along with access to various Brown University services, this Brown user account will provide you with access to Brown's secure wireless network Brown. See the Wireless Access page for step-by-step setup instructions.



Printing & Scanning

Public Printing Terminals

Printing is available for visitors from the IGEL thin client terminals by the reception desk on the 11th floor and across from the 10th floor classroom. The thin clients will allow you to print from any website or from a USB drive. Basic instructions for using the thin clients are available in the IGEL Thin Clients section of this wiki.

Printing from your Laptop

ICERM's three public printers are also enabled for wireless printing and are accessible from the Brown, Brown-Guest, and eduroam wireless networks. Detailed information about our printers and their locations and capabilities are available on the Printing at ICERM page. In addition, operating system specific instructions are available for macOS, Windows, and Linux.

Scanning

The ICERM copy machine (located behind the reception desk) is a multi-function copier that's able to scan papers to PDF and email them directly to you. Feel free to ask any staff for assistance with using the scanner.



Computing Resources

High-Performance Computing

Long-term visitors to ICERM are provided with an exploratory account on the Oscar high performance computing cluster maintained by Brown's Center for Computation and Visualization. Oscar access may also be provided to short-term visitors on a case-by-case basis with justification and advance notice. See the Oscar High-Performance Computing Cluster (HPC) section of this site for details on how to use Oscar.

Wireless Access at ICERM

Brown has three wireless internet networks available on campus: Brown, Brown-Guest, and eduroam.

Brown-Guest

If you are a short-term visitor or have not yet set up Brown on your device, you must connect using Brown-Guest.

  1. Using the device you’d like to connect, open the wireless settings.
  2. Choose the wireless network Brown-Guest from the list of available wireless networks.
  3. When you open a web browser, you will be prompted to accept the guest network terms of use to start using the Internet. On some devices, this terms of use window may open automatically after connecting.
  4. Your connection will last for 7 days, after which you will be prompted to agree to the terms again.

Please be aware that Brown’s guest wireless network is unencrypted and bandwidth is limited. You cannot access library resources and some other Brown resources using Brown-Guest, and some types of traffic are blocked. For these reasons, we recommend using eduroam or Brown if you have the option.

Brown

The Brown secure wireless network is available to all long-term visitors who are issued a Brown Sponsored ID. In order to connect to Brown, you must first activate your Brown ID and user account. Once your Brown ID and user account are active, follow these steps to install the certificates and connect to Brown.

  1. First, connect to Brown-Guest and visit https://wifi.brown.edu.
  2. Accept the terms of the user agreement.
  3. Follow the XpressConnect wizard steps to select and download the network profile and certificates for your specific device.
  4. Install the network profile and enter your Brown username and password.
  5. In most cases, your device should now automatically connect to Brown. If not, you should now be able to manually select and connect to Brown from your list of available wireless networks.
  6. In your device wireless settings, either remove Brown-Guest or set Brown as the highest priority so your device connects to the secure network by default.

Brown on Linux Laptops

Brown's XpressConnect client does not always work properly when configuring the secure Brown network on Linux. If you are unable to connect on Linux using the XpressConnect instructions above, then the Brown network must be manually configured in NetworkManager using the following settings:

  • Wireless Network Name (SSID): Brown
  • Security Type: WPA2-Enterprise
  • Encryption Type: AES (CCMP)
  • EAP Method: PEAP
  • Phase 2 (Inner Method): EAP-MSCHAPV2
  • Root CA Certificate(s): AddTrust_External_Root.crt
  • User Certificate: N/A
  • Anonymous Identity (Outer Identity): [Leave blank]
  • Username (Identity): [Your Brown Username]
  • Password: [Your Password]

Using the AddTrust_External_root.crt is the necessary change from the XpressConnect configuration to overcome the SSL verification problem. It should be located in one of the following directories:

  /usr/share/ca-certificates/mozilla/AddTrust_External_Root.crt
  /etc/ssl/certs/AddTrust_External_Root.crt

If you have questions about these instructions or require further assistance, please contact the ICERM IT staff by dropping by the administrative offices or emailing support@icerm.brown.edu.

Activate and Manage your Brown ID

Long-term visitors who are at ICERM for at least two weeks will be issued a Brown Sponsored ID card. This ID provides elevator access to the ICERM facility. In addition, your card will allow you to activate your Brown User Account which provides access to Brown's secure wireless network and other university resources.

The following instructions assume you are connected to the Brown University network via wireless (Brown, Brown-Guest, or eduroam).

Activating Your Brown User Account

Visit https://myaccount.brown.edu/activate and follow the instructions to activate your Brown ID card. The basic steps are as follows:

  1. Enter your Last Name, Date of Birth, and Brown ID number. Your Brown ID number is the nine-digit number above your photo on the Brown ID card.
  2. Accept Brown's Acceptable Use Policy.
  3. The system will assign you a username. Make note of this username as you will use it to connect to wireless and login to Brown services like Workday and online library resources.
  4. Finally, create your Brown user account password.
Notes
For Brown Wifi
  • Once you have activated your Brown ID and want to use the Brown Wifi, visit Wireless Access at ICERM and follow the steps under 'Brown'.


Managing Your Brown Account

Brown's MyAccount portal is available to manage your Brown account. This portal provides a function such as changing your password and modifying two-factor authentication configuration for users who have Duo 2FA enabled.

If you have questions about these instructions or require further assistance, please contact the ICERM IT staff by dropping by the administrative offices or emailing support@icerm.brown.edu.

Loaner Tech Equipment

The ICERM IT department has a Loaner Program which offers a variety of equipment available to participants at ICERM. There is no cost associated with loaning out any equipment, except in the case that the equipment is damaged or lost. 


Before hardware is loaned out, all participants must agree to the following statements:

Some of the equipment we offer: 


To borrow equipment, please contact the ICERM IT staff by dropping by the administrative offices or emailing support@icerm.brown.edu.

Office Phones

To determine your office phone number

Outbound Calls

Internal Calls (ICERM and Brown University)

Transfer a Call

Messages

Printing at ICERM

We have three public printers here at ICERM. All printers are available via wireless on Brown, Brown-Guest, and Eduroam. All printers support duplexing (double-sided printing).

Wipes are located at all printing stations. Please wipe down printers before and after using to maintain proper cleanliness standards.

ICERM Printers

Printer Hostname Location
11th Floor Copier icerm-im3500.devices.brown.edu 11th floor behind the reception desk
10th Floor LaserJet A icerm-ljem610a.devices.brown.edu 10th floor printing hallway
10th Floor LaserJet B icerm-ljem610b.devices.brown.edu 10th floor printing hallway

Step-by-Step Printing Setup Instructions

Public Printing via Thin Clients

The Igel Thin Clients in the collaborative spaces on both the 10th and 11th floors provide open access to ICERM's printers.

Notes about Printing

Step-by-Step Printing Setup Instructions

This section provides detailed OS-specific setup instructions for installing ICERM printers on your laptop.

Step-by-Step Printing Setup Instructions

Printing on macOS

Before setting up your printers, please review the overview of Printing at ICERM.

The following instructions assume you are connected to the Brown University network via wireless (Brown, Brown-Guest, or eduroam).

Setup Instructions

These photos are for macOS Ventura and newer. If your computer runs an older version of macOS, System Settings will look a bit different. For steps 1 & 2, Look for "Printers & Scanners" in the System Preferences, then click "Add Printer, Scanner, of Fax..." Steps 3 - 6 will be the same.  

1. Open System Settings (Apple Menu > System Settings) and click on the “Printers & Scanners” tab in the left sidebar.

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2. Below the list of printers on the left, click the Add Printer, Scanner, or Fax... button to add a printer.

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3. In the add printer dialog that opens, click the “IP” tab and enter the printer’s hostname for the printer you wish to add, and select Line Printer Daemon – LPD in the protocol dropdown.

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4. The system should then detect the printer and automatically fill the Name and Use fields at the bottom of the add printer window. If it does not, name the printer, select Generic PostScript Printer in the Use dropdown, then click Add.

5. A settings options window may appear. Select “duplex printing” and save.

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6. The printer should be configured and ready to use. Print a test page to verify.

If you have questions about these instructions or require further assistance, please contact the ICERM IT staff by dropping by the administrative offices or emailing support@icerm.brown.edu.

Step-by-Step Printing Setup Instructions

Printing on Windows

Before setting up your printers, please review the overview of Printing at ICERM.

The following instructions assume you are connected to the Brown University network via wireless (Brown, Brown-Guest, or eduroam).


Setup Instructions

  1. Open Settings and choose Devices: 

    image.png

  2. Choose Printers & scanners:

    image.png

  3. Choose Add a printer or scanner:

    image.png

  4. Choose The printer that I want isn't listed
  5. Select Add a printer using an IP address or hostname:

    image.png

  6. On the next screen, enter: 
      • Device Type: Autodetect
      • Hostname or IP address: Write in the hostname of the printer you are adding -
        • 11th Floor copier: icerm-im3500.devices.brown.edu
        • 10th Floor LaserJet A: icerm-ljem610a.devices.brown.edu
        • 10th Floor LaserJet B: icerm-ljem610b.devices.brown.edu
  7. (For the ICERM Copier only): Choose the Microsoft PS Class Driver and click Next
  8. Enter a printer name and click Next. Recommended names are:
    • 11th Floor copier: ICERM Copier
    • 10th Floor LaserJet A: HP LaserJet M610A
    • 10th Floor LaserJet B: HP LaserJet M610B
  9. Select Do not share this printer
  10. Click Next
  11. Click Print a test page to verify the new printer works
  12. Click Finish

Enabling Duplexing (Two-Sided Printing)

1. Click Start- > Settings -> Devices -> Printers & scanners -> Click the printer you just added -> Manage

duplex 1.png


2. Click Printing preferences, and within Printing Shortcuts find Print on both sides, click Yes, flip over. Then hit OK.